Interpretation of vocabulary
Agreement: refers to superb essay writer’s terms and conditions.
Company: Refers to the entity that engages in an independent essay and research writing services.
Team of writers: These are experienced people who have agreed to work for superb essay writers on a freelance basis.
Customers/clients are individuals who place orders with superb essay writers and obtain the product in respect to their specifications.
Revised order refers to an edited version of the original paper
Support team is part of superb essay writers organizational structure established to assist and monitor the order process.
Quality assurance is the process of evaluating the completed orders to ensure originality and adherence with instructions.
com is committed to secure and protect its client’s information. The company cannot share or resell clients information that relates to credit card data. The company processes its payment via a secure gateway managed by PayPal. However, the company is not liable in case there are disclosures of the payment data that are beyond its control.
Email address and phone number provided when completing the order form are used to contact the client. Superbessaywriters.com does not use this information for any other purpose without the client’s consent.
Order descriptions and other relevant information provided by clients become visible to the writer when payment is made.
The Free Revision policy is a courtesy service that the Company provides to help ensure Customer’s total satisfaction with the completed Order. To receive free revision, the Company requires that the Customer provide the request within fourteen (14) days from the first completion date of the Order/Product and within a period of thirty (30) days for any dissertation, thesis, research proposal, thesis proposal, dissertation chapters writing or any other reasonably large assignments. If the Customer has missed the policy deadline, the Customer may choose to have the order revised but for additional payment or the Customer may place a new one for editing.
Quality Assurance Department of the Company reserves the right to limit the number of revisions or decline revision requests in cases such as, but not limited to: changes in initial order details; unreasonable return of the assignment; taking advantage of Writer and obvious abuse of revision option.
If revision request violates original instructions, the Quality Assurance Department has the right to decline it. If request falls within mentioned guidelines, the Company will happily revise the Customer’s Order to meet the initial requirements free of charge.
Protecting billing information of the Customers and eliminating fraud is a priority that the Company takes seriously. The Company is obliged by authorities along with merchant providers and banks to protect the credit card holders who purchase from it. Accordingly, due to the nature of the Company’s business, type of Product and the fact that it is delivered by electronic means, no hand written signature is required as proof of delivery.
The Company reserves the right to request the Customer to provide:
– Photo-copy of Customer’s credit card (the digits or numbers may be covered except the last 4)
– Photo-copy of Customer’s Passport (or visa copy for international students)
– Photo-copy of Customer’s official ID (Driver’s License or other government issued ID)
– Authorization code from Customer’s bank.
The aforementioned documents may be made by scanner, digital camera or cell phone with camera. Everything provided by the Customer in order to pass the Verification Process is never shared to any third parties. The copies that are requested are not used for any other purpose but only to verify the Customer’s identity. For the Customer’s security the Company does not store files and documents that are sent for verification. These are immediately trashed once Verification is completed.
When requested to verify the Customer’s billing information, it is the Customer’s sole responsibility to comply immediately to ensure that the billing information meets the Company’s anti-fraud policies and procedures. Any verification requests must be completed in the following time schedule.
If the Order is requested to be delivered between 48 hours and 10 days the Customer’s billing information must be verified within the first 8 hours to comply with any implied warranty or guarantee.
If the Customer’s urgency level is within 12-24 hours the Customer’s billing information must be verified within the first 1 hour to comply with any implied warranty or guarantee.
If the Customer’s urgency level is less than 12 hours the Customer’s billing information must be verified within the first 20 min to comply with any implied warranty or guarantee.
Failure on the part of the Customer to do so will result in a violation of the terms and conditions of this Agreement and forfeiture of any claim to the implied warranty or guarantee.
Any unauthorized use of a stolen credit card is prohibited by law and will be reported to the applicable law enforcement agencies for further investigation. The Company works closely with the authorities to fight cyber crime and report all fraudulent Orders for prosecution.
The Product ordered is guaranteed to be original and delivered in a timely manner. Orders are checked by the most advanced anti-plagiarism software in the market to assure that the Product is 100% original. The Company has a zero tolerance policy for plagiarism.
The Company does not and cannot guarantee that editing, proofreading, formatting services will be plagiarism free. Papers and other materials that are not written or made by the Company will not be scanned or reviewed for possible incidence of plagiarism. The Company shall not refund any amount in the event that a proofread/formatted paper or Product is considered to be plagiarized.
All refunds and cancellations should be communicated and expressed in writing by using the Order Messaging System or by e-mailing the Support Team. The case will be determined using guidelines under the next heading “You are entitled to a refund if”, below.
In the unlikely event that the Customer is not satisfied with the Product or receive the Product after the specified deadline, the Customer may request a partial or full refund. It is the sole discretion of the Company to approve or disapprove any request on an individual case-to-case basis.
In case of a refund request due to bad quality of the Product, the Customer must provide strong reasons, and examples to back up the claim for refund. Only after an extended list of violations is provided, will the request for refund be forwarded to the Quality Assurance Department for further investigation and refund request approval. Please note that the Company can also ask for additional materials or evidence to support the request. Quality Assurance Department reserves the right to decline refund inquiry if aforementioned information or documents are not provided when the request is made.
If the refund request is not received within seventy-two (72) hours after Order completion it is to be assumed that the Customer is satisfied with the Product and the Customer will not be eligible for any refunded amount.
In case a full refund is issued or Order becomes unpaid in circumstances where the service rendered has already been delivered, the Writer retains full authorship for the Product completed and reserves the right to use, resell, distribute and share it to other third parties. The Customer is then not eligible to use the Product for whatever purpose.
The Company shall not be responsible for failure of the Customer to learn the material covered by the Product or for improper usage of research contained therein and no refund shall be made by the Company in case the Customer receives a failing grade.
You are entitled to a refund if:
No writer assigned yet: This is a rare situation, but sometimes it happens. The amount of the refund is always 100%.
The writer was confirmed, but you decided to cancel the order. In this case, the amount of refund is 70%, to cover the effort of the company and the writer in attempt to provide you with the services purchased.
Two invoices received: If you are billed twice, you need to notify us immediately. You need to send us both receipts so we can properly address the issue and process the full refund of the extra charge
The writer was confirmed and over a half of remaining deadline has passed, but the customer decided to cancel the order. The amount of refund can be 50%, to cover the effort of the company and the writer in attempt to provide you with the services purchased.
Additional order by mistake: In order to cancel the order placed by mistake, you need to contact the support team via email or livechat as soon as possible. As a result, you need to notify us that the other order is not needed. The order will be treated valid if we did not receive any cancellation request before a writer has been assigned. However, you can still cancel the order but the situations listed above will be applied.
Plagiarized content: If the claim is that the paper is plagiarized, a Turnitin report is needed. There will be no other reports that can be accepted aside from this or else no refund is possible.
You are not entitled to a refund if:
A grade below expected is received: Please be reminded that we do not give any guaranteed grades. The paper that we create is only for references or samples and not ready for any submission or marking.
Delay payment: If the customer claims that the order has been delayed when the reality is that the payment was also delayed, we shall not bear responsibility for it. Moreover, a refund cannot be requested.
Proofreading, formatting, and Editing orders: Please be reminded that the Order you place for these services contains original content provided by you, that may contain errors of contextual nature. Editing, proofreading and formatting services do not presuppose input to the original context, that was provided in the initial Order instructions.
On time delivery of all the orders is guaranteed. Sometimes delay happens because of the late upload of the needed materials on the customer`s side. In this situation, no refund can be granted.
You Approved the order. Orders under “approved orders” category are not eligible for a refund.
Once the customer receives the refund confirmation, the Company will process it within 7-10 business days from the confirmation date. Please note, we cannot be held responsible for your Bank Transfer fees, peculiarities of transfer, and possible delays occurring due to your Bank service problems.
Store Credits accepted by the Customer as a compensation for any occurred inconveniences are non-refundable.
The Company reserves the right to contact the Customers by email regarding new services, discounts, special offers and any other information that the Company may deem useful for the Customers.
Short Message Service (SMS) Alerts allow the Customers to receive alerts on their mobile phones in the form of a SMS text message. By placing an Order, the Customer agrees to receive mobile phone alerts and updates from the Company. The Company also reserves the right to alter or modify any SMS Alerts at any time without further notice to the Customer which may include special offers and discounts. The Company will not be responsible for any additional charges for the Company SMS Alerts that may be charged against the Customer by the mobile service provider.
Waiver of Breach
No waiver by the Company of any breach of this Agreement by the Customer shall be held to be a waiver of any other or subsequent breach. All remedies afforded in this Agreement shall be taken and construed as cumulative, that is, in addition to every other remedy provided herein or by law.
The failure of the Company to insist on a strict performance of any of the terms and conditions of this Agreement shall be deemed a waiver of the rights or remedies that the Company may have regarding that specific instance only, and shall not be deemed a waiver of any subsequent breach of default in any terms and conditions.
The Company reserves the right to modify, amend, revise or otherwise change any and all provisions of this Agreement. The Customer expressly agrees to be bound by any subsequent modification, amendment, revision or changes as contemplated herein, by the continued rendition of services by the Company. It shall be the obligation of the Customer to review this Agreement for changes from time to time, since any changes are reflected in this section of the website.
Preferred Writer. When placing an Order, the Customer can indicate a preferred Writer to be assigned to an Order. The Company reserves the right to decline preferred Writer request based on Writer’s history, recent quality and lateness issues that might jeopardize Order completion. The Company will inform Customer about it’s decision and provide supporting materials. If the Customer insists on chosen Writer, the Company will not be responsible for failure of the preferred Writer to deliver high quality Product in a timely manner. No refund can be guaranteed at that point.
The Company strives for the highest level of satisfaction available. However, the Company cannot and will not be held liable or responsible for any type of delivery issues resulting from problems such as spam filters, incorrect email, lack of internet access or general neglect, among others, which are beyond its control and/or without its fault. The Support Team is available 24 hours a day to assist the Customer with any delivery problems of the Order. The Company will do its best to meet the Customer’s academic writing needs by maintaining up-to-date software. However, it is the sole responsibility of the Customer to provide the correct contact information to the Company.
In case of timely delivery of the Product, the Company will not be responsible for failure of the Customer to download the Product. Please note that the Customer will still be billed for the service rendered and no refund is guaranteed at this point in order to pay the Writer for the work done.