MassBay Community College

Management Quiz #3- Chapter 9 through 12

(Prepared 4/4/2014 for Spring 2014)

Please complete twelve (12) of the below questions. Use the question numbers below to identify which questions you are answering. Use examples, detail explanations and/or personal experiences to support your answers and cite the page/section of the textbook where you got the answer material.

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1. What are the three primary activities of human resource management (HRM)?

2. Name and briefly describe four training and development activities.

3. List the four changes reshaping the workplace

4. Define perceptual selectivity. Briefly explain the characteristics of the stimuli and the perceiver that affect this process.

5. Describe three common perceptual distortion errors that managers routinely make. Give an example of each

6. What are the four components of emotional intelligence? Briefly describe each

7. Describe Carl Jung’s four functions related to gathering and evaluating information for problem solving and decision making. Which problem-solving style would be appropriate for an individual in the accounting profession? Why

8. What is the basic difference between consideration behavior and initiating structure behavior?

9. Compare the dimensions of leadership found in theOhio Statestudies, theUniversityofMichiganstudies, and those identified in the leadership grid. What are the leadership behaviors for each dimension?

10. List and describe the five sources of leader power. What is the impact each is likely to have on subordinates?

11. List the seven interpersonal influence tactics for leaders.

12. Describe Hersey and Blanchard’s situational theory and its application to employee participation

13. Briefly describe Maslow’s hierarchy of needs theory

14. If you were the manager and you wanted to increase the meaningfulness of the activities performed in a job, which core dimensions of the job characteristics model would you use? Apply it to a job with which you are familiar.

15. Explain employee growth-need strength and its relationship to the job characteristics model.

16. Describe the four elements that enable employees to become empowered.