Explain perspectives that stakeholders in health and social care have regarding quality. Discuss Stakeholder’s perspectives on quality care issues and outcomes.

Explain perspectives that stakeholders in health and social care have regarding quality. Discuss Stakeholder’s perspectives on quality care issues and outcomes.

Answer:

Introduction

RUH or Royal United Bath Hospital gives or provides health care services to more than 50000 people in the Western Wiltshire and North East of Somerset. This case study is based on the inspection that was carried on the CQC. CQC conducted an investigation on this organization and found that there were some gaps in the system. The health care organization fulfilled most of the standards that is set be various organizations and government, but they were unable to cope with one standard.  The staffs failed to monitor and keep proper record of fluid intake of the patients. They had insufficient reports about the hydration in patients. This gave rise to an unfavorable circumstance, thus receiving notice to revamp their service.

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The external and internal stakeholders are also affected by this unfavorable circumstance. Frontline staffs, employees and patients each have some degree of stake inside the operation of RUH. These stakeholders have their own perspective or views on the quality of the work. All the stakeholders are equally responsible to certify and guarantee the quality of the service and see that if all the standards are being met by the organization.

The organization should make some changes in their system and they should provide the employees and staff with proper training and better devices to monitor the patients. Internal policies and rules should be updated and analyzed by the hospital to ensure smooth functioning.

Prespectives Of The Stakeholders

The various stakeholders present in the hospital are care providers, staff and family of the patients. Many internal and external partners comprise the complete group of stakeholders within the RUT or Royal Trust Hospital. Each one of them has their own views on the quality of the system. The idea about quality may differ from one person to another; it mainly depends on the perception of an individual what he or she prefers.

Stakeholders mainly care with the quality of the service and see to it that if the hospital has all the necessary equipments required for smooth functioning (Aiura and Sanjo 2010).  They expect that method of treatment will be accurate, diagnosis will be precise and finally the outcome of therapy and treatment of patient’s wellbeing and health.

When accessing the system of RUH, patients look for………………….

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