“Going Green” means that individuals and organizations

Question 1

1. “Going Green” means that individuals and organizations voluntarily take steps to conserve energy and behave in:

   		Environmentally-friendly ways
   		Profit-minded ways
   		Socially just ways
   		Legal ways

3 points

Question 2

1. As a manager, Jamie gives her employees authority and responsibility to accomplish their individual and the organization’s objectives. What Jamie is doing describes _______.

   		engagement
   		empowerment
   		participative management
   		negative reinforcement

3 points

Question 3

1. Based on the notion of corporate socual responsibility, doing what is right, just, and fair relates to which level of responsibility?

   		Legal responsibility
   		Ethical responsibility
   		Economic responsibility
   		Philanthropic responsibility

3 points

Question 4

1. Foreman, team leader, and coach are other designations for working supervisor.

   True

   False

3 points

Question 5

1. Sylvia just began a new job as a retail customer service representative. However, she is dissapointed that the new job does not allow her to use her technology literacy skills. Which of the following terms best describes Sylvia’s level of employment?

   		Unemployment
   		Absolute advantage
   		Underemployment
   		Competitive advantage

3 points

Question 6

1. Taylor’s principles of scientific management include:

   		Analyze the tasks associated with each job.
   		Recruit the employee best suited to perform the job.
   		Instruct the worker in the one best way to perform the job.
   		All of the above.

3 points

Question 7

1. Which of the following is NOT a workplace trend?

   		Businesses will reduce the number of jobs that are eliminated and/or outsourced.
   		Continuing high cost of health care in the United States.
   		Growing need to develop retention strategies for the current and future workforce.
   		Labor shortage at all skill levels.

3 points

Question 8

1. Wanda has observed that at her company, the human resources and accounting departments are made up almost entirely of women, while other areas such as sales are composed primarily of men. This is an example of which type of workplace barrier?

   		Glass ceiling
   		Glass wall
   		Invisible hurdle
   		Invisible ladder

3 points

Question 9

1. The supervisors at Millcroft Industries have been instructed to allocate more time for on-the-job employee training and to encourage workers to pursue continuing education. This is most likely because:

   		Millcroft will soon be instituting a job sharing program.
   		The majority of Millcroft’s employees are underemployed.
   		Supervisors at Millcroft do not have enough to keep them busy.
   		The company hopes to gain a competitive advantage over its competitors.

3 points

Question 10

1. The _____ was designed to protect employees by holding employers responsible for maintaining a hazard-free workplace.

   		Family and Medical Leave Act
   		Americans with Disabilities Act
   		Occupational Safety and Health Act
   		Fair Labor Standards Act

3 points

Question 11

1. The Hawthorne studies concluded that workers perform differently than they normally did because the researchers were observing them.

   True

   False

3 points

Question 12

1. You just began work at ABC International. Your supervisor informs you that ABC allows employees to choose their work hours within stated limits. This would be described as what type of workplace policy?

   		Flextime
   		Job sharing
   		Telecommuting
   		Job redesign

3 points

Question 13

1. Achieveing coordination typically is _____ at the executive level than at the supervisory level.

   		easier
   		more difficult
   		more fun
   		less fun

3 points

Question 14

1. Because of the harsh and severe times that come as a result of the recent economic downturn, ARV Inc. is implementing measures to cut spending and tighten its budget to avoid layoffs. These are referred to as _________ measures.

   		labor
   		austerity
   		arbitration
   		networking

3 points

Question 15

1. Hot is to cold as an autocratic management style is to:

   		A dictatorship.
   		A domineering style.
   		Repression.
   		Participative management.

3 points

Question 16

1. In the controlling function, supervisors evaluate performance to ensure actual performance is in line with intended performance and changes are made if outcomes are not being met.

   True

   False

3 points

Question 17

1. Juanita, a first-line manager at a software manufacturer, wants to help her subordinates develop their skills in specific technical areas. Therefore, she selects certain duties that she is responsible for and transfers them over to her subordinates for completion. She then follows up to provide guidance and feedback. This process is referred to as:

   		Downward management
   		Delegation
   		Upward management
   		Outsourcing

3 points

Question 18

1. Matthew has recently put a new plan for his department into place. He wants to make certain that the plan is working as was intended. In doing so, he is conducting the managerial function of:

   		Staffing.
   		Leading.
   		Organizing.
   		Controlling.

3 points

Question 19

1. Most of upper management’s time is most likely spent in the function of:

   		Staffing.
   		Organizing.
   		Controlling.
   		Planning.

3 points

Question 20

1. Supervisors are truly the “people in the middle” because:

   		They are in charge of labor unions.
   		They do not have any professional contacts with management or labor.
   		They report to higher management and are the employees’ primary contact with management.
   		They are in the middle-managerial level in any organization.

3 points

Question 21

1. Technical skills involve the ability to plan, organize, and coordinate activities.

   True

   False

3 points

Question 22

1. The acceptance theory of authority states that:

   		The supervisor has the power and the right to issue directives in order to accomplish the tasks assigned to the department.
   		Managerial authority is not granted to an individual but rather to the position the individual holds at that time.
   		Managers do not have authority unless employees recognize and agree to it.
   		It is better for a supervisor not to display power or formal authority.

3 points

Question 23

1. Which of the following phrases is correct?

   		“It’s not what you know, it’s who you know.”
   		“All you need to do to become a good supervisor is read this text.”
   		“Managerial skills are only important at the top management level.”
   		“Managerial skills can be learned and developed.”

3 points

Question 24

1. Which of the following are the managerial functions identified in the text?

   		Planning, organizing, commanding, and controlling.
   		Planning, organizing, commanding, coordinating, and controlling.
   		Planning, organizing, staffing, leading, and controlling.
   		Planning, staffing, coordinating, leading, and controlling.

3 points

Question 25

1. The supervisor must be _____.

   		a competent subordinate to higher level managers
   		a good follower
   		able to maintain satisfactory relationships with supervisors in other departments
   		all of the above